Because people, not “factories,” make our products, it is important that we work with quality people along the supply chain. It was especially challenging to find the right factory to manufacture technical gear for a small startup like ours. Many months of research and many unanswered emails brought us nowhere. It was our talented young Vietnamese tech-pack designer who led us to a small factory south of Ho Chi Minh City. There we found just what we were looking for: a factory that is technically proficient in making outdoor gear, willing to make just a small number of items for us, and ready to find and hold on to raw material for us to repurpose. All that in a place that fosters a good work environment for employees who are paid a fair living wage for reasonable working hours.