Shipping & Returns
SHIPPING
Where does Fierce Hazel ship?
Continental U.S. We currently ship to the continental United States via USPS Ground Advantage, Priority Mail, and UPS. You may experience longer delivery times when shipping to Hawaii or Alaska.
Canada & International shipping is via U.S. Postal Service International Package and price is based on weight and location calculated at checkout.
International customs: The customer responsible for all taxes and duties (including VAT) imposed by your country of residence. By purchasing a Fierce Hazel product, you acknowledge that you are aware of this and accept it as your financial responsibility.
How much does shipping cost?
Shipping via USPS First Class Package is FREE in the continental U.S. when you purchase $40 or more of our products. The minimum qualifying amount of your order excludes tax and shipping charges. Fierce Hazel reserves the right to extend, modify or discontinue this offer at any time without notice.
For orders of less than $40, the price is $5.99 for USPS Ground Advantage.
For Canadian and International orders, the price is calculated at checkout. Shipping costs are carrier-determined rates based on your location.
When will my order ship?
We are a small team but work hard to get your order out as soon as possible. Orders placed after 1 p.m. PST on Friday and all orders placed on Saturday, Sunday, and Monday will be processed on the following Tuesday. Orders placed after 1 p.m. PST on Tuesday and all orders placed on Wednesday, Thursday, and Friday will be processed on Friday.
Orders will ship USPS Ground Advantage, but typically, delivery is between 3-7 days, depending on your location. Shipments to Canada can take 7-21 business days, depending on the service you select.
You will receive an email with shipping and tracking information as soon as your order is processed.
I'm in a hurry. Can I get my stuff faster?
We can totally do that! Reach out to us via hello@fiercehazel.com and we can make it happen with an additional shipping charge.
I'm having a problem with tracking.
So sorry! You will be emailed tracking information as soon as the order ships, but sometimes the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via hello@fiercehazel.com. We will figure it out.
Where's my stuff?
If the carrier says it was delivered but you haven't received anything, please reach out to us as soon as you can via hello@fiercehazel.com. We're on it!
RETURNS
We stand behind our products with a 100% satisfaction guarantee. If you don’t love it, we have a no-questions-asked return policy for 90 days after you purchase the product.
How do I make a return?
To process a return, please contact us at hello@fiercehazel.com to initiate the return authorization order. We will respond within 24 hours with instructions.
Unless the item is defective, the cost of returning the product is your responsibility, and any refund or exchange will be processed on receipt of the returned goods. We are not responsible for any returned product until it is received. We offer a flat-rate, postage-paid fee of $7.99 to return the product. You can also choose to provide your own shipping.